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More Tales from the Rude Rude World

While working at KOhls has dulled my sense of hope in humanity, even prospecting can amaze me as to how far people have fallen from any kind of civility. Here are some tales of the rude. DOnt forget your mouth may hang open.

1. Called a public company Controller and he answered the phone. When I told him who I was and from the company I was calling from, he muttered something and I heard a click. The guy hung up on me. I own stock in the company, don't think executives really should treat people like that.

2. Called cosmetic firm. They have a beautiful, classy website and position as high end. I had spoken with their production manager a couple of times who told me to call and keep her updated and in touch. They had an old technology. Recently I called the company to update her as directed, there was a lot to update. This unidentified woman answers the phone and tells me pleasantly that the production manager went home for the day and she offered to take a message. I told her who I was and where from. She asked me what I was calling about and I told her.

Then she completely went mental. Like off the rails crazy person nutty. Sounding like a crazy banshee, the unidentified woman literally started screaming about how they don't need anything like that. I told her that they had legacy technology. She screamed that they don't have any technology called legacy. Given that the numskull didn't know what legacy technology was, it is pretty clear she knew nothing about what technology was in her company. After a little more screaming, I sternly stated that I had the production managers email and would send her the update and proceeded to hang up.

If this person is the receptionist, then she needs to fired. If she is the business owner then she needs to learn to control herself and project a calm professional manner.

3. Along this lines, another firm I called had a similar but less psychotic interaction. I had sent the owner an email and was following up. The girl who answered stated he wasn't in. I asked when he would return. She offered a message. I asked if he had voicemail. She said and I quotes: no...do you want to a leave a message or what. It was the "or what" part that ticked me off. Itold her how rude she was and said goodbye. What she should have said is the only way to reach him is by leaving a message with me, if he is interested he will call you. Just as blow off, but much more professional. I ended up contacting the owners brother who is a salesguy who at least gave me an ear and review.

As I always say image does count and the level of unprofessionalism at these companies reflects the real culture and true engagement attitude with constituent. A poor and stupid reflection indeed.

Permalink 11/09/13 -- 07:36:49 pm, Categories: Announcements [A]
 

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